VOICE PROCESS:
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1 Slot of Minimum 10 and then up to
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Seats:
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extent.
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3.
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Shifts:
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$10 (FIXED).
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Payout:
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Calculation of 1 Slot:
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Agents-10*3 Hours-8 each $-10 each
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$Rate- INR 65 Days-
30.
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Monthly Billing:
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10*3*8*10*65*30 =
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INR
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46, 80,000/-
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Weekly Billing:
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More than INR 11, 70,000/-
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Advance Billing:
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30% to 50% at the time of Go Live.
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Billing Cycle:
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Weekly.
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SCOPE OF WORK:
US Customer Care Process is to handle Inbound Calls of the
customers who wanted to Inquire / Renew / claim / Transfer Insurance / Address
or Other Modification.
+/- Calls
could be in Health Insurance in regards to : HMO, PPO, EPO and Miscellaneous
Insurance of (Visitor Insurance, Green Card holders Insurance, Student Health
Insurance,J1 Visa Insurance, OPT Students Insurance, Europe Travel Insurance,
Health Insurance for Visa, International Health Insurance, Group Travel Insurance,
Short-term Heath Insurance, Discount Cards, Global Employees Group Insurance .
+/- Calls could be in Property and Casualty Insurance in
regards to: Property (flood, earthquake, home, auto, pet) and Casualty (errors
and omissions, workers' compensation, disability, liability).
+/- Calls could be in Reinsurance in regards to:
Insurance of Proportional, Non Proportional, Risks Attaching Basis, Losses
Occurring basis, Claims –Made basis.
+/- Calls could be in vehicle
Insurance in regards to: insurance of cars, trucks, motorcycles, and other road
vehicles.
+/- Calls could be in Life and Health insurance in
regards to: Insurance of Health (Dental, Vision, Medications), Life (Long-Term
Care, Accidental Death and Dismemberment, Hospital Indemnity), Miscellaneous
(Europe Travel Insurance, Trip Cancellation Insurance, Cruise Insurance,
Missionaries Insurance, marine Crew Insurance), Annuities (Securities) and Life
and Annuities.
Payment methodology:
The Business Associate will
diligently carry out Inbound Customer Care work; Business Associates will get
calls on a regular daily basis as per below mentioned terms and conditions.
Client agrees to provide Validation formats/Process document and other
necessary information for processing documents to the Business Associate at the
time of work commencement. The Business Associate shall submit the Reports as
per schedule provided by the client; however Payouts are be released after
getting the QC report of (bi-weekly) that particular period. The Client will pay
each bill within maximum 5th of each month, all then payouts are going to be
release after Quality Check Certificate. The Payout can be raised through
e-mail or Fax and followed by hard copy. Q.C will be provided in 10-15 working
days.
Quality:
The Business Associate
shall maintain accuracy of 84.99% for the processed as per Quality score card
terms and norms. If the Business Associate cannot reach 84.99% accuracy on 1st
submission then the Client shall give the Business Associate another 15 days for
rectifying the mistake in future workings and there after the Client has the
right to terminate this agreement on receiving 3rd Quality report with a
further notice.
Technical Requirements:
o 2 MBPS Leased Line +
Server ( Min 8 GB RAM IBM X360 with Xeon Processor )
o 10-12 Seats capacity with 12
computers along with 12 headphones.
o 10-12 Seats capacity with 12
computers along with 12 headphones.
o Dual core Computers (Minimum)
+ 1 GB RAM.
o Server: “IBM X360 (Xeon Processor) with 8 GB RAM and 1 TB HDD
(Minimum or more than that).
o PABX, ACD and CRM are from Client Side 4 MBPS Leased Line or
we also accept if centre wanted to use their Thin Clients shall operate in a
Fibre rich environment with its own bandwidth.
o In Each Slot, A team of 10
(Ten), Agents (the Team), 1 Team Leaders, one Trainer. All mentioned above must
be provided in One week, starting from the day this agreement is signed.
Documents Required:
oCompany Profile and DOT Certificate.
Company Profile and DOT Certificate.
o Company’s LOI (Letter of
Interest).
o Director’s Proof along with Senior Management Profile. o Pan
Card, Company’s Registration Proof.
o Centre’s Screen Shots.
NOTE: CENTRE WILL SIGN THE SLA. DIRECT WITH USA. BASED
CLIENT.
CENTRE CAN VERIFY THE CLIENT AT USA. IF ANY
SIGNUP VENUE: 
BENGALURU/AHMADABAD/PUNE.
COMMERCIAL: APPLICABLE AND WILL DISCLOSE ON
CALL.
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DIRECT CONTACT:
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http://bpoprojectstoday.blogspot.in/
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@
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@
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projectstodays@gmail.com
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Ring@
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BEWARE:
We
aren’t responsible for any other commitment if anybody does apart
from
above.
We
aren’t responsible for any amount transaction before SLA.
We
aren’t responsible for if anybody contact to you with the same apart
from
above given contact details.
We aren’t
responsible for slot availability if response late.
NON - VOICE PROCESS:
Hello,
Ladies and Gentlemen.
Greetings.
Project: Copy Paste Weekly payout Nonvoice Project.
Project Details: Centre has to convert PDF files Downloaded form USA health Care portal to Excel and have to rearrange it properly as per the PDF data.
Training: Applicable.
Payout: 250 to 300 INR / Record.
Time Taking: 15 to 20 minutes per record.
Billing mode: Weekly.
Agreement: 24 months.
Extendable: Depend upon the centre pre performance.
For more kindly go through the attachment.
Documents Required:
(1) Company profile
(2) Director/Proprietor name with his I'D proof.
(3) Snapshots of the workstation.
(4) Firm registration documents/If partnership firm then partnership deed.
(5) Centre address with particular location address proofs.
(1) Company profile
(2) Director/Proprietor name with his I'D proof.
(3) Snapshots of the workstation.
(4) Firm registration documents/If partnership firm then partnership deed.
(5) Centre address with particular location address proofs.
Commercial:
Applicable and it'll disclose on call after filtering only the interested centres.
send me company profiles to us: projectstodays@gmail.com
Process Details: Images to software data entry (Offline Work).
Work Type: Entering details of Products/Clients in software provided by the client.
Training: Applicable.
Data Language: English.
Contract period: 2 Years.
Extendable: Depend upon the centre pre performance.
Payout: INR 24/- (Per Form).
Mode of Payment: Wire Transfer.
Royalty: Applicable.
Advance Payment: 50% of advance payment will given to centre to start work.
Billing mode: Weekly Billing.
Payment Deduction: No payment deduction for wrong filled forms.
Payout: INR 24/- (Per Form).
Mode of Payment: Wire Transfer.
Royalty: Applicable.
Advance Payment: 50% of advance payment will given to centre to start work.
Billing mode: Weekly Billing.
Payment Deduction: No payment deduction for wrong filled forms.
Rework: Center must have to rework on wrong filled forms.
Work and quality:
Number of fields in a form: 30
Work Submission: Every day file submission at online portal provided by the client.
Quality Required: Center must have to give 100% quality data or else it goes to rework.
Termination Condition: No Termination.
Wrong filled forms will be rejected and sent to you to fill again.
Demo and training: For pharmaceuticals form filling process demo and training will directly provided by company's Indian authorised vendor after approval of the process.
Termination Condition: No Termination.
Wrong filled forms will be rejected and sent to you to fill again.
Demo and training: For pharmaceuticals form filling process demo and training will directly provided by company's Indian authorised vendor after approval of the process.
For more kindly go through the attachment.
Documents Required:
(1) Company profile
(2) Director/Proprietor name with his I'D proof.
(3) Snapshots of the workstation.
(4) Firm registration documents/If partnership firm then partnership deed.
(5) Centre address with particular location address proofs.
Commercial:
Applicable and it'll disclose on call after filtering only the interested centres.
send me company profiles to us: projectstodays@gmail.com
Thanks for your patience...
